1. Orders & Payments
Q: How do I place an order?
You can shop directly on our website by adding your favorite items to the cart and proceeding to checkout. Follow the prompts to enter your shipping and payment details. Once confirmed, you'll receive an order confirmation email.
You can also place an order through our Etsy store if you prefer shopping on Etsy!
You can also place an order through our Etsy store if you prefer shopping on Etsy!
Q: What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options displayed at checkout.
Q: Can I modify or cancel my order after placing it?
Orders are processed quickly to ensure fast delivery. If you need to make changes or cancel, contact us within 12 hours at contact@decofanatic.store, and we’ll do our best to assist you.
2. Shipping & Delivery
Q: Where do you ship?
We currently ship across Australia. If you're outside Australia, please contact us to check availability.
Q: How long will my order take to arrive?
Orders are typically processed within 1-2 business days. Standard shipping takes 5-10 business days, while express options are available at checkout.
Q: How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this to monitor your delivery status.
3. Returns & Refunds
Q: What is your return policy?
We offer hassle-free returns within 30 days of delivery. Items must be unused and in original packaging. To initiate a return, email us at contact@decofanatic.store with your order details.
Q: How long does it take to receive a refund?
Once we receive and inspect your return, refunds are processed within 5-7 business days. The amount will be credited back to your original payment method.
Q: What if I receive a damaged or incorrect item?
We sincerely apologize for the inconvenience! Please email us with a photo of the issue, and we’ll send a replacement or issue a refund.
4. Products & Care
Q: What materials are your products made of?
Our products are crafted from high-quality materials, including felt, velvet, and eco-friendly fabrics. Each product description provides specific details on materials and care instructions.
Q: How do I clean and maintain my items?
Care instructions vary by product. Most felt and fabric items can be spot-cleaned with mild detergent. Cushion covers can usually be machine-washed on a gentle cycle. Check the product page for details.
5. Need Further Help?
Still have questions? We’re happy to assist! Contact us at contact@decofanatic.store and our team will get back to you as soon as possible.
You can also browse and order from our Etsy store for more options!